Easy 30-Day Returns
We want you to be happy.
Not the right fit? We're here to help.
Start a Return or ExchangeOur Policy at a Glance
30 Days
From purchase to request a return
Original Condition
Unworn, unwashed, tags attached
10 Days
Report defects or lost packages within 10 days
Return Labels
Returns: cost deducted from your refund.
U.S. Only
We cannot accept international returns
How It Works
Fill out the form below
Share your order number, phone number, reason for return, and which item(s) you're returning. We'll respond within 24 hours.
Receive Your Label
We'll send a prepaid, trackable return label to the email address used for your order. The cost of the return label will be deducted from your refund. You'll be able to track your package from the moment you drop it off until it reaches us.
Pack and Ship Within 7 Days
Use a poly mailer or similar soft bag, like the one your order arrived in. Please include your name and order number inside the package.
Refund
Once we receive your return, please allow 1-3 business days for us to inspect and process it. After your refund is issued, it may take an additional 1-3 business days to appear on your credit card.
Get the right fit, faster.
Instead of waiting for your return to arrive before an exchange can be processed, return your original item and place a new order for the size, color, or style you want.
- Secure your itemOrder now so it doesn't sell out
- Get it soonerYour new order ships right away
- Same products you loveChoose any size, color, or style
We've made the process simpler and faster. Instead of waiting for your return to arrive before an exchange can be processed, simply return your original item and place a new order for the size, color, or style you want.
This helps you secure the item you want while it's still available - and gets it on the way to you sooner.
If you used a discount code on your original order, let us know and we'll provide a new code to use on your replacement order.
Start Your Return
Fill out the form below and include your order number and the item you'd like to return. We'll respond within 24 hours with your return instructions.
Receive Your Return Label
We'll provide a prepaid, trackable return label. The cost of return shipping is the customer's responsibility and will be deducted from your refund. You'll be able to track your package, and we'll process your refund once your return is received and approved.
Place a new order anytime
There's no need to wait for your return to reach us. You can place a new order for the size, color, or style you want at any time, so you don't risk it selling out while your return is on the way. Standard shipping rates apply, and orders over $150 ship free. If you used a discount code on your original order, let us know and we'll provide a new code to use on your replacement order.
Refund
Once we receive your return, please allow 1-3 business days for us to inspect and process it. After your refund is issued, it may take an additional 1-3 business days to appear on your credit card.
Full Policy Details
Timeframe: You have 30 days from purchase to request a return or contact us about an exchange. Once approved, items must be shipped back within one week. Items received outside this timeframe may be subject to a restocking fee and refunded as store credit.
Condition: Items must be unworn, unwashed, and in original condition with tags attached. Items returned with odors, stains, pet hair, or signs of use may incur a 5% to 10% cleaning and handling fee.
Defects: Report any defects within 10 days of receiving your order.
Lost packages: Report lost packages within 10 days of the delivery date.
Return shipping: A BeWell return label is required for all returns. The cost of the return label is the customer's responsibility and will be deducted from your refund. Label cost varies based on the items being returned and your location. Please provide your phone number when contacting us. Original shipping charges are non-refundable.
Need a different size, color, or style?: For the fastest service, return your original item and place a new order for the item you want. This allows you to secure available inventory right away instead of waiting for your return to arrive - and gets your new item on the way sooner. Standard shipping rates apply to new orders, and orders of $150+ ship free. Your original purchase will be refunded separately once your return is received and approved.
Need help with a replacement?: We understand that reordering may not be the best option in every situation. Gift orders, defective items, and items below our free shipping threshold may be better handled on a case-by-case basis. Contact our team via the form below and we'll help determine the best option for your order.
Packaging: Use a poly mailer or similar soft shipping bag, like the one your order arrived in. Do not use a box unless approved by our team. Any additional carrier charges resulting from oversized or heavier packaging will be deducted from your refund.
Note cards: Note cards are final sale and non-refundable. Because they are personalized, we cannot accept returns or issue refunds for note cards - even if other items from the same order are returned.
Free shipping/gift orders: If your return brings your original order total below the qualifying free shipping threshold, your refund will be adjusted to reflect standard shipping and/or the value of any free gift. Free gifts may be returned with the item to avoid being charged for them.
International orders: Unfortunately, we cannot accept returns for orders outside the U.S. at this time.
Common Questions
If your order hasn't shipped yet: Email us immediately at hello@wearebewell.com and we'll do our best to update your address before it goes out.
If your order has already shipped: Once a package leaves our warehouse, we cannot reroute or intercept it. Delivery to an incorrect address entered at checkout is the customer's responsibility.
If your package was delivered to the wrong address you provided: We are unable to issue a refund or send a replacement.
If your package is returned to us: You are responsible for reshipping costs. We will reach out to collect a new shipping fee before resending to the correct address.
Want to start a return or exchange?
We're here to help. Fill out the form and we'll be in touch within 24 hours.