FAQ's

All of our orders are shipped from our warehouse in Elburn, IL.

We ship to all 50 states in the U.S., including Puerto Rico, and to select countries internationally. Delivery may take a little longer to Hawaii, Alaska, Puerto Rico, and remote areas. See our Shipping page for the full list of countries, rates, and delivery times.

We try our best to ship out orders as soon as possible. Processing takes 1-2 business days. If you order after 12pm EST, your order will be shipped the next business day. Orders placed over the weekend will be shipped the first business day of the following week.

Within 1 hour of ordering: You can fix it yourself. Tap "View or edit your order" in your confirmation email and update your shipping address.

We ship fast - most orders leave our warehouse within 1-2 business days, sometimes within hours of ordering.

After the first hour, if your order hasn't shipped yet:
Email us immediately at hello@wearebewell.com and we'll do our best to update the address before it goes out.

If your order has already shipped:
Once a package leaves our warehouse, we cannot reroute or intercept it. Delivery to an incorrect address provided at checkout is the customer's responsibility.

If your package is delivered to the wrong address you provided:
We are unable to issue a refund or send a replacement.

If your package is returned to us:
You are responsible for reshipping costs. We will contact you to collect a new shipping fee before we resend the package to the correct address.

Most U.S. orders take 3-7 business days to reach their destination. For Alaska, Hawaii, and Puerto Rico, it may take a little longer, so please allow 10-15 business days. More information on the shipping costs and transit times can be found on our shipping policy page.

Free Standard U.S. Shipping $150+. For all other orders, shipping will be calculated at checkout. We try to keep our shipping costs as low as possible. Check out our shipping page for more details.

Yes, we ship to select countries: Canada, Australia, Germany, Sweden, Italy, Iceland, and Switzerland. International orders ship with DHL, and duties and taxes are calculated and paid at checkout, so there are no surprise fees at delivery. Packages typically arrive within 7-15 business days. See our Shipping page for details.

You have 30 days from purchase to request a return. If you need a different size, color, or style, we recommend return and rebuy: return the original item and place a new order for the one you want, which helps secure available stock. If your item was a gift, the recipient can contact us and we'll help arrange an exchange. See our Returns & Exchages Policy for the full details.

Gift notes are final sale and non-refundable. Because they are personalized items, we are unable to accept returns or issue refunds once an order containing a note card has been placed - even if the rest of the order is returned or exchanged.

In the rare event that you receive a defective item, don't worry! We can help you exchange or return the item. Defective items must be reported within 10 days of receipt of your order. Also, we will cover the return shipping cost since it's defective and our fault. Email us at hello@wearebewell.com.

Yes, for 1 hour from the time you order. Tap "View or edit your order" in your confirmation email to update your order details, shipping address, or contact information. After the hour is up, your order is finalized. You can still email us at hello@wearebewell.com, but we can't guarantee we'll be able to make any changes.

Yes. For the first hour after you order, you can cancel it yourself. Tap "View or edit your order" in your confirmation email. After that, email us as soon as possible at hello@wearebewell.com.We can't guarantee we'll be able to cancel it after the first hour, so please don't wait.

Some BeWell pieces may qualify as HSA/FSA-eligible through our partnership with Truemed. Look for the eligibility line on the product page — if it's there, you can use pre-tax HSA/FSA dollars toward that item. Visit our HSA/FSA guide to see what qualifies and how it works.

We accept payments from all major credit cards such as Visa, MasterCard, American Express, and Discover.  In addition, we accept PayPal and Apple Pay, both of which also accept all major credit cards.

Yep! All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. Our website is built on Shopify's platform, which has something called SSL certificates. SSL certificates improve online security by encrypting our store's content and publishes it securely using HTTPS instead of HTTP.

Yes. We work with hospitals, retailers, nonprofits and corporate programs on wholesale volume. Visit our wholesale page to start the conversation.

It depends on whether you're ordering in-stock colors or something custom. We'll walk you through the specifics once we hear more about what you're looking for.

Yes, we have the ability for customization/custom branding. Let us know what you have in mind in your wholesale inquiry and we'll cover the details when we follow up.