Shipping & Delivery
Everything you need to know about getting your order to you - so you can focus on what matters most.
US Shipping Options
Times are estimates and do not include processing time. Transit begins the business day after carrier pickup. Orders ship from our Chicago-area warehouse, Monday through Friday. Standard & Priority shipping methods are not guaranteed transit times by the carrier.
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Standard 7-9 Business Days
$9.95
Free at $150 - lighter orders may be less
- Most Popular
Priority 3-5 Business Days
$16.95
Available at checkout
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Express 2-3 Business Days
$29.95
Available at checkout
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Expedited 1 Business Day
$64.95
Available at checkout
Good to Know
Details on cancellations, address changes, and delivery issues.
Before it ships
Cancellations
You can cancel your order yourself within 1 hour of placing it. Tap "View or edit your order" in your confirmation email. After the hour, your order is finalized - you can still email us at hello@wearebewell.com. Once a shipping label has been purchased, we are unable to cancel the order. After the hour, we can't guarantee we'll be able to make changes.
I entered the wrong shipping address - what do I do?
We ship fast - most orders leave our warehouse within 1-2 business days, sometimes within hours of ordering. Here is what to do depending on where things stand:
- Your order has not shipped yet
- You can fix it yourself within 1 hour of placing your order - tap "View or edit your order" in your confirmation email. After the hour, your order is finalized. You can still email us at hello@wearebewell.com and we will do our best to update the address before it goes out, but we can't guarantee we'll be able to.
- Your order has already shipped
- Once a package leaves our warehouse, we cannot reroute or intercept it. Delivery to an incorrect address provided at checkout is the customer's responsibility.
- Your package was delivered to the wrong address you provided
- We are unable to issue a refund or send a replacement.
- Your package is being returned to us
- You are responsible for reshipping costs - original shipping fees are non-refundable. We will contact you to collect a new shipping fee before we resend the package to the correct address.
Delivery
Hospital & Shared Facility Deliveries
We understand that many of our customers receive treatment in hospitals and medical facilities, and we want your BeWell order to reach you safely.
Please be aware that deliveries to hospitals, treatment centers, nursing facilities, apartment buildings, dormitories, and other shared locations may be accepted by a central mailroom, reception desk, receiving department, or other authorized personnel.
Customers are responsible for confirming that their facility accepts personal deliveries and for providing a complete, accurate shipping address, including any applicable room, unit, department, or patient information.
Once a carrier confirms delivery to the address provided or an authorized receiving location, BeWell is not responsible for packages subsequently lost, misplaced, or misdirected within the facility, except where otherwise required by law.
If your package is marked as delivered but cannot be located, we ask that you first contact the facility's mailroom or receiving department and the local carrier to investigate. Our team can provide tracking and shipment information to assist.
For the most reliable delivery experience, we strongly recommend shipping to a residential address whenever possible.
Your Responsibility
Please confirm your shipping address when your order confirmation arrives. If anything needs fixing, you have 1 hour from the time you order to update it yourself using the "View or edit your order" link. We cannot be held liable for packages sent to an incorrect address or stolen from an unsafe delivery location.
Marked as Delivered But Not Received
Carriers sometimes mark packages as delivered early, and most arrive within a few days. Please allow 2โ3 days past being marked delivered, check with neighbors, and contact the carrier with your tracking number to start an investigation.
All missing packages must be reported to BeWell within 14 days of the order date or 10 days after being marked delivered, so we can still be eligible to investigate with the carrier.
You may contact us anytime at hello@wearebewell.com, but BeWell allows 10 days from the reported delivery date before taking further action.
If it comes back to us
Return to Sender
If your package is returned to us, you are responsible for reshipping costs - original shipping fees are non-refundable. If the package arrives back in perfect condition and you choose not to have it reshipped, a refund will be issued minus the original shipping fees and a 10% restocking fee.
Select Countries Only
We currently ship internationally to Canada and a small number of countries. Shipping costs are calculated at checkout via live carrier rates - free international shipping is not available.
Packages typically arrive within 7-15 business days, though customs processing can extend delivery to 3-6 weeks in some cases. Expedited options may be available at checkout depending on destination.
Customs fees, taxes, and import duties are calculated and paid at checkout, so there are no surprise charges at delivery. We are not liable for lost international packages.
DHL Express
All international orders - Canada, Australia, Germany, Sweden, Italy, Iceland, Switzerland - DHL Express Worldwide - Calculated rates at checkout
We're Here to Help
Our team is always happy to help. Whether it's a question about your order or just some reassurance - reach out and we will get back to you soon.
Email Us