Terms of Service

OVERVIEW

This website is operated by BeWell. Throughout the site, the terms “we”, “us” and “our” refer to BeWell. BeWell offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall BeWell, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BeWell and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of .


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@wearebewell.com.

Based on 1030 reviews
90%
(930)
6%
(57)
2%
(18)
1%
(10)
1%
(15)
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IV Zip Hoodie
Earl B. (Gardner, US)
Size: M
Usual Size: M
Size Range:
Runs Small
Runs Large
I love my BeWell sweatshirt!

I recently received my sweatshirt and I’m really impressed. The material is warm, soft, and high quality. The zippers are sturdy and made to last. I’ve been going to my infusions for almost two years and I wish I had this sooner. It is true to size, I wear a medium and the medium fits great. If you like your sweatshirts extra roomy, I would size up one size. Medium is great for me though.

t
IV Crewneck
tanner m.A.g. (New York, US)
Very Cozy

Not only did I forget that I was even wearing a shirt specifically for my infusions due to comfort and discreet design, but my nurse thought it was brilliant and made her work SO much easier!

Was this review meant for our IV Crewneck? It is a very premium soft fabric. We get many comments on how nice it is. You should reach out to support for a return. We never heard from you!

L
IV Zip Hoodie
Lesley Y. (Aitkin, US)
Size: 2XL
Usual Size: XL, 2XL
Size Range:
Runs Small
Runs Large
Courageous is Contagious!

LOVE LOVE this idea! This is the 2nd one
I’ve purchased for my daughter who has MS infusions. Thank you so much for investing in this community of healing.
The picture below was before her gifted sweatshirt. As you can see it was chilly and she needed something snuggly.

A
One Day Pill Holder
Amanda P. (Eagleville, US)
Love this

It works perfect for me and I take it wherever I go!

S
Multi-Access Hoodie
Stephen J. (Colorado Springs, US)
Very Comfortable

Received my Hoodie and was able to use it today. Very comfortable and very useable for the infusion center. They were impressed. It was a hoodie that made me less self conscious during the infusion. The only thing I would love to see and would make it more comfortable and useable is a zipper down the front. I may buy another but none hoodie. Glad I found this company. Thank You.

J
Bamboo IV Zip Hoodie
Jessica E. (Houston, US)
Size: L
Usual Size: L
Size Range:
Runs Small
Runs Large
Waste of money

I have just worn this to my second day of infusions and wish it wasn’t such a waste of my limited resources. It is lightweight but not breathable. The zipper design is terrible bc the zipper does not bend with the material of the jacket and pokes my arm and deforms so it doesn’t look like a normal jacket and is too extremely uncomfortable. I have need up taking it off today. It feels like they released it too early in design process to get to market before the end of the year/summer. I have one of the original which was too hot but well made. Ms neat intolerance made me excited for this purchase. I wish I could return for refund. Hopefully this review provides insight.

We’re so sorry to hear that you were disappointed with your hoodie experience — we always want infusion days to feel easier, not harder. We do wish you had reached out to our customer care team before posting this review, as we’re always happy to troubleshoot, exchange, or work toward a solution together.

Just to clarify for others reading: our size guide includes exact measurements and notes that the fit can run large. For many, if they normally wear a Large, a Medium works better to ensure the sleeves fit more snugly for easier zipper access. This is due to unisex sizing. The bamboo and regular hoodie are made from the same size charts.

Regarding your feedback on the zipper: this hoodie uses an invisible zipper, which is the most delicate option available. Because the fabric is soft and subtle (unlike stiff cottons), it won’t hold a zipper in the same rigid way heavier fabrics can. That said, we take all feedback seriously and would love to better understand your experience — was the discomfort due to sleeve fit, zipper function, or the way it sat during your infusion? This insight would truly help us continue improving our designs.

We haven’t received other reports of this issue, but we’re committed to listening and evolving. We deeply appreciate you taking the time to share your thoughts and we hope you’ll consider reaching out directly in the future so we can help turn a difficult experience into a supportive one.

L
IV Zip Hoodie
Lena L. (Chokio, US)
Size: M
Usual Size: M
Size Range:
Runs Small
Runs Large
Comfort and Functionality Meets Style!

I found out about this product after my first two infusions and only wish I knew about it sooner! Instead of messing with a sweater and bulky blanket I was able to easily provide access to the port and be much more comfortable during the five hours. I was able to move around easily. I am extremely immunocompromised and immunosuppressed so I get blood draws monthly and plan to use them then too. I’m also in PT and OT - it gets cold there so I’ve started using my hoodie there too, it’s much more comfortable and I love seeing the “Be Well” messaging on my wrist. It’s like a boost of confidence I need in that moment!

A
IV Crewneck
Alissa D.N. (Shoreview, US)
So comfy and stretchy!

I give platelets about once a month, but often get cold which slows down my donation. I’ve taken to bringing a heated blanket with me every time, but this sweatshirt is a game changer! Because I don’t have to take my donation arm out, my arm *actually* stays warm! Also the way the zippers are designed, the metal from the zipper never touches my skin. The fabric is stretchy and soft and the size was spot on! I am SO happy I bought this!

M
Multi-Access Hoodie
Maisonave (Brooklyn, US)
Emotional appreciation

BEST THING HANDS DOWN. I was very emotional when I received my delivery. I know it must be someone who went thru it to create something so great and useful.

B
IV Zip Hoodie
Brittany K. (Shawano, US)
Size: XS
Usual Size: S
Size Range:
Runs Small
Runs Large
Stylish, Comfy, and Perfect for Infusion Days!

I’m so impressed with my BeWell IV Zip Hoodie! The color is beautiful, the fabric is super comfortable, and the design makes infusion days so much easier. The accessibility features are thoughtfully placed, and I love that I can stay warm and stylish at the same time. Definitely a must-have!

B
Infusion Day Blanket
Brittany K. (Shiocton, US)
My Everyday Cozy Essential!

I absolutely love my BeWell infusion day blanket! The color is gorgeous and exactly what I wanted. It’s incredibly soft and cozy — the kind of blanket you just want to wrap up in all day. I use it every single day, and it’s quickly become my favorite comfort item. Highly recommend!

S
IV Crewneck
Sydney (Manteno, US)
Super soft and warm !

The crewneck is so soft and warm. It is perfect for weekly infusions. The color is periwinkle., sz medium.

L
Inspirational Muslin Blanket
Lindsey (Orlando, US)
Comfy, cozy, and caring

I have now ordered two sweatshirts (one zip up hoodie and one crewneck) as well as a blanket and I am in love with these products. They make my infusion days and recovery days so much more accessible and convenient. The blanket is now my favorite comfort item in my home, and my cats love it, too! I am so grateful for BeWell products and the outstanding customer service.

N
Final Sale - IV Zip Hoodie
Nicole B. (Arlington, US)
Size: S
Usual Size: S
Size Range:
Runs Small
Runs Large
Making the uncomfortable, comfortable.

I’m so grateful for companies started by people that GET IT. These products are truly comforting in many ways. Specifically keeping the patient covered while allowing medical access, but also providing a hug in a sense. Knowing these things were made to bring us together is really empowering. Great customer service and responsiveness as well! 5 stars all around!

N
Infusion Day Blanket
Nicole B. (Arlington, US)
Making the uncomfortable, comfortable.

I’m so grateful for companies started by people that GET IT. These products are truly comforting in many ways. Specifically keeping the patient covered while allowing medical access, but also providing a hug in a sense. Knowing these things were made to bring us together is really empowering. Great customer service and responsiveness as well! 5 stars all around!

J
IV Zip Hoodie
Janet L. (Kenner, US)
Size: 2XL
Usual Size: 2XL
Size Range:
Runs Small
Runs Large
Amazing!

I just had my first infusion this week. This hoodie was awesome!! Get too hot? Throw your arms out. Ha. Get cold? Zip yourself up! The oversized hood is great bc it covers your eyes for a nap! They run a tad small, but the material is stretchy so it's not uncomfortable. So glad I stumbled upon these when diagnosed.

J
Take Your Meds Tumbler
Joy (Seattle, US)
My hubbie wants one!

It’s perfect. It took a minute to get used to holding it since my previous water bottle was narrower, but the flip lid with a handle and the sip “collar” is awesome! How can I get some extra lids? And, now my husband wants one.

Hello! We love the pour spout! We are in the process of trying to get extra lids so that this is an option to purchase. No ETA unfortunately.

K
IV Quarter Zip
Kerry W. (Mamaroneck, US)
Cute, comfy, & functional, all in one!

I thought I loved the IV hoodies, but this is a whole new level! I had the IV line to my port through the zipper on one arm, and the hospital bracelet bar code through the zipper on the other! The nurses could access everything they needed while I stayed cozy (gotta love those thumb holes)!

Í tried the purple first, and I'm back to order the grey ... and beg Amanda to make them in more colors!
~🦋

S
IV Crewneck
Suzanne C. (Livermore, US)
Bewell works so well

My infusion went so well with my new crew shirt. Loved the color it picked as well.

L
IV Zip Hoodie
Larissa (Houston, US)
Size: 4XL
Usual Size: 3XL
Size Range:
Runs Small
Runs Large
Amazing!

This hoodie is honestly the answer to my problems! The access zippers on the sides made my infusion process easier and smoother for my nurses and me. I require blood pressure checks throughout and it was so convenient to get in and out. Love it so much, and so did the nurses. Also it shipped lightning fast!

Ignore my size discrepancies, I ordered large for extra comfort.

A
IV Zip Hoodie
Amy S. (Olathe, US)
Size: S
Usual Size: S
Size Range:
Runs Small
Runs Large
❤️ all the things!!

I bought the hoodie, canvas bag and musselin blanket and I love them all! I just had my first IVIG infusion for myositis and they were life savers.

A
Sherpa IV Zip Hoodie
Alisha C. (Maple Ridge, CA)
Size: S
Usual Size: M
Size Range:
Runs Small
Runs Large
Comfiest sweater

I really wanted this sweater for my infusion so I snagged the last small size hoping it would fit well and my gosh it was perfect. Just enough oversize to make it super comfortable and keep me warm during my infusion. And the nurses were shocked that there are these “infusion sweatshirts/hoodies” being made (great chit chat topic). I cannot wait to purchase more!

J
IV Crewneck
Jennifer K. (Linden, US)
Infusion game changer

I bought both a crew neck and a zip up hoodie. I couldn’t be happier with my purchase. They are so soft, warm, and comfortable! These are a total game changer and a must have for infusions!

T
IV Zip Hoodie
Terrilee W. (Pendleton, US)
Size: 2XL
Usual Size: 2XL
Size Range:
Runs Small
Runs Large
Very nice

I am going to use my new sweatshirt for dialysis. I have a fistula in my upper right arm and I am able to keep my sweatshirt on while I’m running on the machine. The material is so soft and the color is perfect.

R
Warrior Crewneck
Rachel O. (Hastings, US)
Overall love my order!

The order came super fast! The feel of this is so soft and is my absolute favorite color. Oh overall love what I ordered.