Privacy policy

 

Last updated: October 5, 2026

We Are BeWell, LLC ("BeWell," "we," "us," or "our") operates this store and website at wearebewell.com, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). BeWell is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, sign up for our emails or text messages, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Payment card information is collected through our secure checkout and processed by Shopify and our payment processors.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Text messaging information including your mobile phone number, your text message opt-in consent (such as the date, time and method of consent), and your interactions with our text messages.
• Content you submit including product reviews, photos and videos you submit to us, donation program applications, and affiliate, ambassador or wholesale applications.
• Health-related information you choose to share as described in the "Health-Related Information" section below.
• Device information including information about your device, web browser, or network connection, your IP address, time zone, Internet service provider, some of the cookies that are installed on your device, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including the individual web pages or products you view, what websites or search terms referred you to the Services, referring/exit pages, date/time stamps, and how and when you interact with or navigate the Services.

Cookies and Similar Technologies

We collect device and usage information automatically using the following technologies:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies (allaboutcookies.org).
• Log files track actions occurring on the Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels are electronic files used to record information about how you browse the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, sign up for emails or text messages, submit a review, photo, video or application, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to provide you with invoices and/or order confirmations, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, to administer our donation, content submission and affiliate programs, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information, such as analytics about how our customers browse and interact with the Services, to better tailor, improve and optimize the Services.
• Marketing and Advertising. When in line with the preferences you have shared with us, we use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services, and to assess the success of our marketing and advertising campaigns.
• Security and Fraud Prevention. We use your personal information (in particular, your IP address) to authenticate your account, to screen orders for potential risk or fraud, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Text Messaging (SMS/MMS)

If you opt in to receive text messages from BeWell, we collect your mobile phone number, your opt-in consent, and information about your interactions with our messages. We may also connect this with other information we hold about you, such as your purchase history and browsing activity on the Services. We use this information to send you the text messages you signed up for, which may include order and shipping updates, customer service messages, and marketing or promotional messages, and to tailor those messages to you.

We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties. This does not include the service providers that help us operate our text messaging program (such as our messaging platform, Klaviyo, and wireless carriers), which process this information only on our behalf to deliver our messages.

Consent to receive marketing text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and reply HELP for help. You can also contact us using the details in the "Contact" section below. Carriers are not liable for delayed or undelivered messages.

Health-Related Information

Our products are designed for people managing medical treatments and chronic conditions. Some information you share with us, such as the products you buy, notes you include with an order or support request, answers to product-finder questions, reviews, content submissions, or donation program applications, may reveal or relate to a health condition or treatment. We collect and use this information only to provide the Services you request, fulfill your orders, respond to you, and administer the programs you apply to. We do not sell health-related information, and we do not use it for targeted advertising without your consent where consent is required by law. BeWell is a retailer, not a health care provider, and is not a "covered entity" under HIPAA. Please share only the information you are comfortable sharing. Depending on where you live (for example, Washington, Nevada or Connecticut), you may have additional rights regarding consumer health data, which you can exercise using the contact details below.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, email and text message delivery, customer reviews, customer support, cloud storage, fulfillment and shipping). For example, we use Shopify to power our online store; you can read more in Shopify's Privacy Policy. We use Google Analytics to help us understand how our customers use the Services; you can read more in Google's Privacy Policy, and you can opt out using the Google Analytics opt-out browser add-on. We use Klaviyo to send our emails and text messages.
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses on our Your Privacy Choices page. This does not apply to your mobile information or text message opt-in consent, which is never shared for marketing purposes as described in the "Text Messaging (SMS/MMS)" section above.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products, to process an HSA/FSA payment through our payment partner, or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable laws, regulations and legal obligations (including to respond to subpoenas, search warrants and other lawful requests for information we receive), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Targeted Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page.

You can opt out of targeted advertising by:

• Visiting our Your Privacy Choices page
• Facebook ad settings
• Google ad settings
• Bing (Microsoft) personalized ads settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. Our youth products are intended to be purchased by a parent, guardian or other adult. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the "Last updated" date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. When you place an order through the Services, we will maintain your order information for our records unless and until you ask us to delete this information, subject to any information we are required to keep by law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt out of those uses on our Your Privacy Choices page. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, you can visit globalprivacycontrol.org. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device, and we do not alter our data collection and use practices when we receive one.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. You may opt out of text messages at any time by replying STOP. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

If you reside in the UK or European Economic Area, we process your information in order to fulfill contracts we might have with you (for example, if you make an order through the Services), with your consent, or otherwise to pursue our legitimate business interests listed above.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find the list of responsible data protection supervisory authorities on the European Data Protection Board website.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including in the United States and Canada.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Accessibility

We are committed to making this Privacy Policy accessible to everyone. If you need this policy in an alternative format, such as large print or read aloud, please contact us using the details below. You can also read our Accessibility Statement.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, if you would like to make a complaint, or if you would like to exercise any of the rights available to you, please contact us:

• Email: hello@wearebewell.com or amanda@wearebewell.com
• Phone: +1 610-451-3903
• Mail: We Are BeWell, LLC, 904 North Trooper Road, Eagleville, PA 19403, United States

For the purpose of applicable data protection laws, we are the data controller of your personal information.