Terms of Service

OVERVIEW

This website is operated by BeWell. Throughout the site, the terms “we”, “us” and “our” refer to BeWell. BeWell offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall BeWell, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BeWell and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of .


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@wearebewell.com.

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BeWell
Paige
My grandma's sweater didn't fit so I need to

My grandma's sweater didn't fit so I need to exchange. When I purchase I had to pay shipping, when I exchange I have to pay to ship it back & order a new one off the website and pay shipping again....

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BeWell
Karen (Norwood, US)
IV crewnecks and hoodies are perfect for treatment days!

I have dialysis three times a week and have two of the IV crewnecks and one of the IV hoodies. I love them! The dialysis center is always cold and these tops are warm and soft. My dialysis nurse told me she wishes more patients wore these as the arm zippers make accessing arm fistulas really easy. Thank you, Be Well!!

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BeWell
Julie T. (Poquoson, US)
Easy access coral sweatshirt

Got to use the easy access sweatshirt yesterday at my first chemo treatment got a lot of compliments on it from the nurses wish I could afford another one. Been looking at other places for cheaper options $85 is not something in a budget for people that are on disability and going through cancer. Please consider that.. Please consider that I would love to have another one. I’d love to have a black one, but for 85 bucks you can go to Amazon and get them cheaper.

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Andrea C. (Torrance, US)
Finally a hoodie made for medical needs ♥️

My husband was recently diagnosed with cancer, and after being told he would need multiple therapy sessions, hydration visits, frequent blood draws, and constant vital checks, I knew we needed clothing that would make all of this a little easier and more comfortable for him.

I came across this Bewell hoodie/jacket and decided to give it a try because of the multiple access points and thoughtful design for medical treatments and hospital visits. It did not disappoint!

Today was his chemo session, and he didn’t even have to take the hoodie off. He actually remained asleep while the nurses got everything started. The nurses all commented on how much they loved it and how easy it made accessing everything they needed.

Before his session was even over, I had already ordered a second one.

It arrived quickly, is true to size, and the quality is excellent. The material is soft before and after washing, and the color didn’t bleed at all in the wash.

If you or a loved one have frequent doctor visits, blood work, chemo, or treatments, this is absolutely worth it. It has already made a difficult season just a little bit easier for us.

And secretly… my husband loved all the compliments he got while wearing it. ❤️

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BeWell
Anonymous (Ashburn, US)
Bamboo Multi Access

I purchased the sample bamboo multi access. Absolutely amazing! The bamboo is breathable and multi access makes it the best of both worlds. I can't wait to get more!

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Need m. (Belvidere, US)
Need men’s

Great , why don’t you have men’s ???

R
BeWell
Readknitsew (Doylestown, US)
Love this shirt!

I feel like I am the only person in the world who does not like hoodies, but it was the only item I could find for dialysis. Until I found this company! I LOVE the crew neck sweatshirt and I surely will be ordering more as well as some other items. The fabric is soft, a great weight for me and the zippers are nicely hidden and work very well. Additionally, because I am only 5’ tall, even the unisex size S in other brands is gigantic. The XXS from BeWell fits me so well and I really appreciate the thumb holes in the sleeves, which still are slightly too long on me. So thankful to have found this company.

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BeWell
Cindy G. (Cullman, US)
Port Accessible Hoodies

Absolutely love my port accessible hoodies! My oncology nurses loved them as well. They are so soft, comfortable and no more trying to decide which shirt to wear that will work with accessing my port!😊

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Pamela M. (Conway, US)
chemo hoodie

I love my chemo hoodie. It is so much easier to get to my port on chemo day. I would highly recommend it. It's true to size. I really like the color choices.

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BeWell
MK (Tucson, US)
Hot Ticket Item

I wore this to my last few IV infusions and the nurses were in awe of my IV Zip Hoodie and were so excited to tell their other patients about BeWell! Comfiest and most functional piece of clothing I own

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BeWell
Anonymous (Pittsburgh, US)
Easy

Easy access

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Mary B. (Delaware, US)
I'm so disappointed

I'm so disappointed. I just got mine in today. It is NOT oversized. I was hoping for a nice loose hoodie to wear comfortably during infusions but this is tight and clings to me. For $80 you'd think they could get sizing right. I bought a size that I usually wear and its not comfortable.

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BeWell
Anonymous (New York, US)
This Company Really Cares About its Customers!

I absolutely love this company and its mandate. I have two tops for infusions and the one day pill holder as well as the larger sturdy travel pill holder with all the reusable zip top carriers. I was also sent a bonus tincture called CALM which was so sweet… and it’s absolutely wonderful!

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BeWell
Epsilonbeatscancer (Irving, US)
What an Incredible Blessing

I was diagnosed with leukemia a little over a year ago. I had a PICC line and was getting blood draws regularly. I was also cold ALL the time due to my condition - the zipper hoodies made my experience so much better and easier. I recommend these products to anyone who is having regular infusions/blood draws/etc.

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BeWell
Anonymous (Vestal, US)
Shipped and arrived in timely

Shipped and arrived in timely fashion

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BeWell
Kelsey (Clinton, US)
Love!

Love these zip ups! Watching my mom go thru her second bout of brain cancer, I knew she needed comfort. this zip up was the go to! The constant blood draws and everything else, kept her warm and comfortable. I’ve gotten it for a few other people going thru different cancers. The peace of mind it brought to my mom and I, this will be a forever gift to anyone I know g that needs to constantly get jabbed.

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Rita R. (Saco, US)
Absolutely love it! Soft

Absolutely love it! Soft, warm, and easy access points make it easier on my dialysis days!

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Terri -.M.W. (Lake Stevens, US)
GET ONE!! Worth every penny!!!

Going through chemo is rough but The Sherpa multi-access hoodie wraps you in a warm, loving hug!!! I am so happy I have one and plan to get another when my size is back in stock. Its quality is A+, it’s super soft and gets me through each infusion by keeping me warm, cozy & comfortable!! My only suggestion is to add little zipper at the base of the hood in the back, so it can be opened to allow the hoses for a cold cap to fit through it. Then people could keep the hood on much more comfortably during the two hours of cold capping, which would be great!! Otherwise, it’s the perfect hoodie for chemo and I thank you for this little piece of love!!!

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BeWell
Amy S.I.P. (Pittsburgh, US)
THANK YOU a million times over

I wrote a review when I first got my hoodie but without a picture and that was mostly praising you for how fast the delivery was. BUT now being able to actually wear it to my infusion makes the entire event a game changer. No longer needing my own space heater in front of me or toting in my blanket with my wheelchair and purse is amazing. No longer FREEZING getting my IV has never happened before and I really am left speechless. Thank you thank you thank you is all that I can even get out right now! (High quality and amazing product... Can't say enough except I do wish the zipper was a little more sturdy feeling then again that might be my hands to blame too)

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Amy S.I.P. (Latrobe, US)
Omg that was FAST!

I never expected the order to actually get here before my IV infusion next week but it just came today and I can honestly say that this might be the very first time I am ever looking forward to going for my infusion, but I can not wait to show it off there and see if she has seen such an amazing sweatshirt before and it might be the first time that I don't need their space heater 3 feet away from me too lol. Thank you so very much for creating such a needed item for so many of us!

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BeWell
Jessie (Easton, US)
Iv hoodie

I honestly can't say enough positive things about this company and it's products. The socks i recieved a free gift are so soft and comfortable and the iv zip up i recieved is so warm and soft and absolutely perfect. Finding this company is a dream and meeting the needs of those that have long term medical requirements is just amazing. Worth every penny and then some!!

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BeWell
ERB (Renton, US)
Thanks BeWell…from a teenager!

Thanks for making infusion day more comfortable!

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Tommie H. (Edmond, US)
The website is easy to use and the content is enough information to make a purchase

The website is easy to use and the content is enough information to make a purchase.iappreciate you reaching out to see ifineeded and thing else.

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BeWell
Helen O. (Chicago, US)
I would Definitely recommend this to a friend

I would Definitely recommend this to a friend. I love it!

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BeWell
Sarah L. (Vancouver, CA)
Staff attitudes

Nice products

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Candace K. (Cherry Hill, US)
Jacket and Blanket

I bought my daughter the IV jacket and blanket for infusions. She loved the blanket so much that she now sleeps with it everyday. When we took it to CHOP so many people asked to take a photo of the tag so they could recommend it to other patients and/or family and friends going through treatment. Thank you for the inspirational message on the blanket. It is the little things that go the longest way.

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Deedee (Chicago, US)
Expensive

Nice products but omg so expensive. How can your average cancer patient afford this